First and foremost, I hope that you and your loved ones are staying safe during this difficult time. The Smiota team is closely monitoring news about the global spread of COVID-19, and we realize the impact the pandemic is having on everyone’s daily lives.
Now more than ever, it’s important to receive the support you need from the brands you trust. That’s why we’re doing everything we can to ensure you get the level of service you’ve come to expect from our team.
We’ve taken a number of steps to respond to the outbreak, including:
- Enabling employees to continue remote support operations from home
- Limiting on-site technical support to non-lockdown locations
- Suspending global and domestic non-essential business travel
While we continue through these uncertain times, be assured we’re doing everything we can to support our customers for everything from locker installs to answering questions from end users.
We’re regularly reviewing updated guidance from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and other agencies, and we will adapt our response accordingly.
If you have any questions about these efforts or thoughts on how we can better serve you, please don’t hesitate to reach out — you can respond to this email or call us at (925) 412-3611.