Retail giants like JC Penny, Sears, and Macy’s have been making headlines the past couple years as they close brick-and-mortar locations at an alarming rate. The news of successful companies succumbing to the changing retail landscape can make it easy to buy in to...
Consistently offering a great customer experience has been proven to positively impact your bottom line. There are endless ways to improve customer experience, but in this article, we’re going to focus on the in-store return process, more specifically, how to make it...
